Billing
We support your patients directly with billing assistance
We make it simple for patients to come straight to us for answers, reducing the time you spend discussing benefits. Our dedicated billing specialists work with each patient to gain a comprehensive understanding of their situation and identify cost-effective, affordable payment options. To speak directly with a billing specialist, email info@gopathdx.com or call 855-467-2849.
We're committed to making genetic testing accessible and affordable
GoPath is a full-service diagnostics laboratory that accepts all commercial insurances. For patients with insurance, including Medicare/Medicaid, we bill all covered costs to their insurance provider at contracted rates. For uninsured patients, we have a number of options available to support them.
We've enhanced our Financial Assistance Program to add a ceiling price. For patients who qualify based on income level, o
Our
Frequently Asked Questions
The bill you received is for laboratory services provided by GoPath Diagnostics, which were ordered by your physician. This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician's office.
Although you may not have physically visited a GoPath Diagnostics location, your physician may have sent your specimen out to a GoPath Diagnostics laboratory to be tested.
Please refer to the message on your GoPath Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received a bill.
A few reasons you may have received a bill include, but are not limited to, the following:
Although you may not have physically visited a GoPath Diagnostics location, your physician may have sent your specimen out to a GoPath Diagnostics laboratory to be tested.
Please refer to the message on your GoPath Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received a bill.
A few reasons you may have received a bill include, but are not limited to, the following:
- Insurance information was not received, or the wrong insurance information was received on your test order.
- The insurance carrier processed the claim and denied payment.
- The insurance carrier processed the claim and applied the balance to your co-pay or deductible.
- The insurance carrier did not respond to the claim.
Please send the requested information to the address or fax number listed on your bill. You can also call the Customer Service phone number listed on your bill, or contact our online Customer Service. If the message on your bill indicates that your insurance carrier needs more information from you in order to process your claim, please get in touch with your insurance carrier directly.
GoPath Diagnostics obtains diagnosis information from the ordering physician's office. If your insurance carrier denied your claim due to the diagnosis code, don't hesitate to get in touch with your physician's office.
If you would like further assistance, please call the Customer Service phone number listed on your bill or contact online Customer Service.
Are you a health plan representative in the US?
If you are interested in GoPath's test and services and your institution is not in network with GoPath, contact our team by completing the form below.